Alexander: What to do if phone-to-car software program hyperlink disconnects

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Q: I not too long ago purchased a brand new 2020 Hyundai Tucson. On the time, my telephone, a Dash Samsung Galaxy S7 Edge, appeared to work with the automobile (the Android telephone icons are proven on the automobile’s show display screen.) However now, once I wish to use the phone-to-car connection for navigation, the telephone takes a very long time to hook up with the automobile and shortly disconnects. After two visits to the automobile dealership, I used to be informed that my telephone seems to be too outdated to attach with the most recent automobile expertise. I don’t think about a telephone launched in 2016 to be outdated, and after shopping for a automobile I’m not prepared to purchase a brand new telephone, too. What do you counsel?

Lori Larson, St. Paul

 

A: Your Galaxy S7 Edge telephone might not appear outdated. However once you join your 2016 telephone to your 2020 automobile by way of the “Android Auto” software program, the age distinction might matter.

The very first thing it’s best to do is be certain your telephone meets the essential phone-to-car connection necessities for Android Auto. Google says your telephone must have model 6 or greater of its Android working system, however Hyundai says you want Android model 7.

Right here’s the place updating your telephone turns into vital. The Galaxy S7 Edge got here with model 6 of Android, and with working system updates out there from Dash (now merged into T-Cell) your telephone ought to have progressed to model 7 after which model 8 (the newest model your telephone can use.) In case you haven’t downloaded these upgrades, achieve this and see if it helps.

If the upgrades don’t clear up your connection challenge, you could be dealing with the tech trade downside of “backward compatibility” (the power of latest devices to work with older ones.) Whereas Google says your Galaxy S7 Edge telephone must be suitable along with your new automobile, it additionally says, “For greatest efficiency, we advocate the newest model of Android.”

The newest model is Android 11, which was launched in September. With that introduction, your up to date telephone with Android Eight is now three software program generations behind. That’s in all probability why it retains disconnecting from the newer software program in your automobile.

What’s the answer? You possibly can attempt updating your telephone to a non-Google working system that’s alleged to be “based mostly on Android 10” (see tinyurl.com/yy6j32re). Or you can simply purchase a brand new telephone. I like to recommend the latter.

 

Q: Would Microsoft cost me for the usage of their Home windows working system? I’ve had a tech firm test my PC month-to-month for about three years. Sooner or later they stated I wanted to pay them $8,00Zero to $10,00Zero for the licenses to run my PC. I refused and hung up. Did I do the fitting factor?

Gwen Spring, Denham Springs, La.

 

A: You probably did the fitting factor, as a result of it’s a rip-off — and a really outrageous one contemplating the sum of money concerned. Right here’s why it’s a rip-off:

• There isn’t a cost for utilizing Home windows after you purchase a PC.

• Microsoft won’t ever e-mail or name you except you contact the corporate first.

• You don’t want a tech-support firm to test your PC month-to-month. As a substitute, use good antivirus software program (which runs continually in your PC) and obtain the free model of safety program Malwarebytes, (see tinyurl.com/y3ju6oov) which it’s best to run manually as soon as a month. In case you suppose you want a tech-support firm, contact an area one by telephone. To study extra, learn the Federal Commerce Fee’s warnings on tech-support scams (see tinyurl.com/y4cvktc5).

 

E-mail tech inquiries to [email protected] or write to Tech Q&A, 650 third Av. S., Suite 1300, ­Minneapolis, MN 55488. Embrace title, metropolis and phone quantity.

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